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• #Light rail route in phoenix professional#

Achieved excellent customer satisfaction ratings, including 91.6 percent of riders rating “trains running on time” as a 4 or 5 based on a 1 to 5 scale (2013).Addressed all passenger inquiries and issues that arose on the system the client reports less than one valid complaint per 100,000 boardings.For the past ten years of operation, average annual on time performance for transportation has been 99.6% on time.Through repeat training, safety awareness reminders and communication with the OCC, ACI’s staff safely and successfully operates the Valley Metro system. Our training programs emphasize safety and defensive driving practices as well as a high level of awareness for pedestrians, cyclists and vehicle drivers. ACI trained these former bus operators on light rail vehicle operations and the challenges of operating an in-street light rail service that traverses 173 intersections.

#Light rail route in phoenix professional#

ACI also negotiated two collective bargaining agreements with the Office and Professional Employees International Union (OPEIU) Local 30 covering three job classifications. ACI has since successfully negotiated two additional collective bargaining agreements with the ATU without any occurrence of strike, walkout or work stoppage. During the start-up period, ACI successfully negotiated a Memorandum of Understanding with the Amalgamated Transit Union for the screening, hiring, and training of the initial complement of light rail operators and then followed up with a multi-year collective bargaining agreement. Our operations staff is trained in proper customer service techniques.

Zero fatalities and one FTA reportable injury (trespasser).Consistent on-time performance and completed trips over 99%, making Tren Urbano among the best performing heavy rail system among all U.S.Since 2016, the service has been operated by a joint venture between ACI and Herzog Transportation Services Inc. Throughout the term of the contract, Puerto Ricans have comprised nearly 100 percent of the Tren Urbano workforce. ACI undertook a major outreach and recruiting effort by partnering with the University of Puerto Rico and other higher education centers, providing paid internships and implementing a mentoring program. Since passenger rail service had long been absent in Puerto Rico when Tren Urbano was being planned, ACI was faced with the challenge of building a workforce from the ground up. Important changes influenced by ACI included more standardized specifications, re-design of canopy roofs, relocation of certain equipment on vehicles and elimination of some “specialized hardware” in favor of commercially available materials. As such, ACI played an active and important role during the design, construction and commissioning of the project in order to ensure long-term operational efficiency and maintainability of the system. ACI was the Operations partner in the Siemens Transit Team (STT) for the Design-Build-Operate-Maintain (DBOM) Tren Urbano project, first in the nation.